Gander Outdoors

We have been treated with disrespect by their service department. Bought a new camper in March and have had multiple problems with it each time we use it.

When we take it for service we.have told.they can find any thing wrong. Have had to take it back for same complaint with video to prove there is problem. Find out the problem is corroded parts on a brand new camper that was used one time.

Another problem was finding water on floor when opening slide at home.

Again they said they couldn't find anything.

We went on a trip and had a rain storm, water was pouring in from under refrigerator, cabinets and wall. My husband found the leak, the refrigerator vent was not installed properly, 3/4 inch gap between vent and roof.dont don't do

I am so disappointed in the service Gander has provided with this order. I cannot believe that this is the way your Company handles business.

June 15th I ordered a RV toilet.

Dometic 320. I went through Gander because they offered express shipping. I paid the 31.33 for the faster shipping.

On June 18th I still had not received a shipping confirmation so I called customer service and talked to Cynthia, she was very helpful. She let me know that the order was in the Stockton warehouse and would be shipped soon.

I did ask about the express and she said they couldnt do express. I asked for a refund of the 31.33 I paid for the express. She said I would have to call the regular customer service because she just handles the overflow and could not do that.

Later that day Cynthia went out of her way to call me back and leave me a message stating that she talked to Stacy, the supervisor in Denver and she would refund my shipping charge and the toilet would be shipped in 5-7 business days.

Fast forward to July 7th.

Still no refund and still no shipping email. Have not received any information about my order, etc.

I got online and did the online chat and chatted with Lucinda M.

She stated that the toilet was on backorder. I was livid. She then came back with I see we just received the toilets in stock so expect a shipping confirmation in the next day or two. Not happy at all I said ok but where is my 31.33 refund?

She then said it should be in your PayPal account. I said I know that, its not there. She then put me on hold and was contacting the PayPal department with Gander. Taking forever I had to hang up.

Then about an hour later I receive notification that a refund has been issued from Gander to my Pay Pal account. So this was NEVER done in the first place.

As of today July 13th I still have not received a shipping email NOTHING regarding my order. I only have gotten the order confirmation and that is it! If this is on backorder why wasnt I notified of this?

They were not on backorder when I placed the order. This si unacceptable and need to either get my toilet shipped ASAP or a refund to my account ASAP!!!

I do not want to wait any longer!

This is awful customer service and will not be purchasing anything from you again. I will also be letting our camping friends know about this and how awful the service is.

I expect a response immediately about my order!